Apply for this role
Fill in the quick form below — it takes a minute. Go to the application form →
Careers · Operations · Taipei
Carrier Relations Manager
Every reliable route we sell rests on a relationship with a carrier or aggregator somewhere. The quality of those deals — and how quickly we can shift when one degrades — is what keeps delivery rates up. You'll own that relationship layer across Asia-Pacific.
About the role
The relationships behind the routes.
You'll manage the carrier and aggregator partners that carry our messaging and voice traffic across Asia-Pacific — negotiating terms, onboarding new routes, and holding partners to quality.
This is a commercial and operational role with a technical edge. You'll balance cost, coverage, and delivery quality market by market, work with the engineering team on how routes are tested and weighted, and be the person who gets a partner on the phone when a route starts to slip. Based in Taipei, close to the region's carriers.
What you'll do
- Own carrier and aggregator relationships across Asia-Pacific — commercial terms, onboarding, and ongoing management.
- Negotiate rates and capacity, and open new routes where coverage or quality needs it.
- Monitor route quality with the engineering team, and drive fixes or reroutes when delivery degrades.
- Balance cost against delivery performance so routing decisions hold up commercially and technically.
- Track coverage, pricing, and regulatory requirements market by market, and keep internal teams informed.
- Be the escalation contact with partners during incidents.
What we're looking for
- 5+ years in carrier relations, interconnect, wholesale messaging/voice, or telecom partnerships.
- Strong negotiation and vendor-management skills, with a feel for both the commercials and the technical quality.
- Understanding of how SMS and voice routing, delivery rates, and pricing work across markets.
- Comfortable working with engineering on route testing and performance data.
- Fluent English; regional language skills across Asia-Pacific are a plus.
Nice to have
- An existing network of carrier and aggregator contacts in the region.
- Experience with sender registration and market-specific messaging rules.
- Familiarity with least-cost and quality-based routing concepts.
Ready to apply?
Tell us about a route or deal you improved.
Résumé and a short note on a partnership you managed and the outcome you drove.
How we hire
Four steps, usually two to three weeks. See the process →
Apply
Submit your application
Fill in the form and add a link to your résumé or portfolio. A real person on our team reviews every application — usually within a few days.
✓ We reply to every applicant✓ No account or login required✓ Your details go straight to our hiring team