Personalized content
Draft messages tuned to the segment, the offer, and the individual — not one blast for everyone.
Intelligent Messaging
Campaigns that write themselves — and reply for you.
Intelligent Messaging pairs AtomMatrix delivery with AI that drafts the copy, tailors it to each recipient, tests variants against each other, and answers the replies that come back. You get the reach of a bulk campaign with the tone of a one-to-one message, in the customer's language.
Channel · Intelligence · Outcome
From draft to delivered to answered
Capabilities
Content, testing, and replies in one place
A/B testing
Try variants against real audiences and let the winner take the rest of the send.
Automatic replies
Understand inbound responses and answer, confirm, or escalate without a person watching the queue.
90+ languages
Localize the same campaign across markets, keeping meaning and tone intact.
Smart send
Pick the right moment and route, and back off when a carrier or number is under pressure.
Opt-out & hygiene
Honor STOP, suppression lists, and quiet hours so campaigns stay compliant by default.
Where teams use it
The messages that move the number.
Promotions that convert, reminders that reduce no-shows, and support threads that resolve over text.
Marketing campaigns
Personalized promotions and launches at volume, with variants tested as you go.
Cart & conversion recovery
Nudge an abandoned cart or an unfinished signup, and answer the question standing in the way.
Reminders & confirmations
Appointments, deliveries, and renewals — with a reply path that actually does something.
Two-way support
Let customers get help over text, with the agent handling routine cases and escalating the rest.
Works with
Part of one platform.
Intelligent Messaging sits on Communications Cloud delivery and shares context with agents and analytics.