AI Analytics
Turn conversations and events into insight — sentiment, intent, funnel analytics and predictive dashboards in real time, ready to plug straight into your BI stack.
Capabilities
Insight from every interaction
Understand what customers want, why they churn and where to act — automatically, as it happens.
Conversation intelligence
Auto-analyze calls, chats and emails for topics and outcomes.
Sentiment & intent
Detect mood, urgency and intent to prioritize what matters.
Funnel analytics
See where users drop off and what drives conversion.
Predictive dashboards
Forecast demand, churn and CSAT with live, shareable views.
Real-time alerts
Get notified the moment key metrics or anomalies shift.
BI & export
Stream results to your warehouse and BI tools via API.
How it works
From raw data to decisions
Connect your sources and let AI surface what to do next.
Connect sources
Ingest conversations, events and product data.
Define metrics
Pick the KPIs and segments that matter to you.
Get insights
AI highlights trends, drivers and anomalies automatically.
Act & automate
Trigger alerts and workflows from the signals you find.
Use cases
Measure what moves the business
Turn scattered signals into a single, trusted view.
Monitor satisfaction across every channel in real time.
Spot rising topics and questions before they spike.
Benchmark AI and human agents on resolution and quality.
Identify at-risk customers early and intervene in time.
Attribute revenue to messages, channels and journeys.
Catch unexpected shifts in volume, cost or quality fast.
Example workflow
Conversation Intelligence Workflow
Ingest conversations from all channels
Classify intent, sentiment, and resolution status
Identify trending topics and escalation patterns
Generate quality scores per agent/session
Surface insights in real-time dashboard
Integrations