Conversational AI Agents
Autonomous agents that understand intent, make decisions and take real actions across your tools — resolving support, qualifying leads and guiding customers 24/7 in 90+ languages.
Capabilities
Agents that do more than chat
Built on frontier LLMs with retrieval, memory and tool-use — so every conversation ends in a resolved outcome, not a dead end.
Natural understanding
Grasps intent, context and nuance across long, multi-turn conversations.
Takes real actions
Calls your APIs and tools to book, update, refund or escalate automatically.
Grounded in your knowledge
RAG connects docs, help center and databases for accurate, cited answers.
90+ languages
Detects and replies in the customer's language with consistent quality.
Seamless human handoff
Escalates to agents with full context when a human touch is needed.
Guardrails & safety
Policy controls, PII redaction and approval steps keep agents on-brand.
How it works
Live in four steps
From connection to continuous improvement — no ML team required.
Connect knowledge
Sync help center, docs, APIs and databases the agent can draw on.
Set guardrails
Define tone, policies, allowed actions and escalation rules.
Deploy anywhere
Launch on web, WhatsApp, in-app or voice with one integration.
Learn & improve
Review transcripts and analytics to keep raising resolution rates.
Use cases
Where teams put agents to work
One agent framework, many high-value workflows.
Resolve FAQs, troubleshooting and account changes end to end.
Engage, score and route prospects to the right team instantly.
Guide new users step by step to their first value moment.
Answer status questions and trigger updates from your systems.
Check availability and schedule directly in your calendar tools.
Answer HR and IT questions for employees around the clock.
Example workflow
Customer Service Resolution Workflow
Customer sends message via chat or WhatsApp
Agent identifies intent and authenticates user
Retrieves order/account data from CRM
Performs action (refund, reschedule, update)
Confirms resolution or escalates to human
Integrations