Cart & checkout recovery
Nudge an abandoned cart and answer the question that stopped the purchase — shipping cost, sizing, returns.
Solutions · E-commerce & Retail
Keep every order moving.
Between "add to cart" and "delivered," a dozen things can go quiet — an abandoned checkout, a shipping question, a delay nobody flagged. AtomMatrix keeps the customer in the loop on the channel they read, recovers the carts worth recovering, and answers "where's my order" before it becomes a ticket.
The challenge
Every gap in the journey costs a sale.
Shoppers abandon carts they meant to buy. Delivery questions pile into support. Promotions blast everyone and convert almost no one. The revenue is sitting in the gaps between steps.
AtomMatrix closes those gaps with timely, two-way messages: a cart nudge that answers the actual objection, an order update that heads off the "where is it" question, and a promotion written for the shopper instead of the whole list. All of it lands reliably and reports back what converted.
≥98%Typical email deliverability
≥95%SMS delivery on primary routes
190+Countries & regions reachable
90+Languages for global storefronts
Use cases
From browse to delivered — and back again
Order confirmations
Instant, branded confirmations by SMS and email the moment an order is placed.
Delivery updates
Proactive shipping and delivery notifications so customers aren't left guessing.
"Where's my order?"
An agent answers order-status questions instantly, pulling live tracking on the customer's channel.
Shopping assistant
Help shoppers find products, compare options, and complete checkout over chat.
Personalized campaigns
Offers tailored to browse and purchase history, tested and sent when they'll convert.
A flow, end to end
Recovering an abandoned cart.
A shopper leaves with items in the cart. Here's how AtomMatrix brings them back.
Catch the moment
The abandonment event fires and the shopper is segmented by value and history.
Reach out with a reason
A timed message references the exact items and addresses the likely hesitation.
Answer and close
If they reply, an agent handles the question and helps them finish checkout.
Measure the lift
Recovered revenue and reply rates flow into analytics to refine the next send.
Products behind it